Sales Effectiveness Profile (Self Discovery Series)

This competency-based assessment measures your current effectiveness as a salesperson. In an increasingly competitive world salespeople (regardless of what they are trying to sell) need a variety of skills and competencies in order to be successful. These include appreciating customer needs and expectations, problem solving, handling objections or complaints communicating and simply being well-organised. No matter how successful you currently are as a salesperson, your level of sales effectiveness can always be challenged.

The seven competencies measured by this instrument are:

• Temperament/disposition

• Organisational skills

• Active listening skills

• Communication skills

• Drive and persistence skills

• Relationship nurturing ability

• Exceeding customer expectations skills

In total 84 questions are scored on a five point scale ranging from Almost Always to Almost Never. Aggregate scores for each of the seven categories are then plotted on a spider diagram. Interpretive notes are provided for each category and a personal action plan is included so that individuals can begin working on areas identified for improvement.

This instrument measures an individual's competency and is scored on a Likert scale.